DELIVERY
When will I get my order?
Shipped directly from our Isleworth (West London) facility by Royal Mail with delivery tracking and notifications.
EXPRESS SHIPPING - Royal Mail Tracked 24 - Free
Next Day Delivery*
Royal Mail Next Day Delivery Cut-Off Times
5pm Monday to Friday and 11:30am on Saturday.
Anything ordered Mon > Friday before 5pm is usually* delivered next day.
Orders placed after 5pm on Friday and before 11:30am on Saturday are collected on Saturday afternoon and are usually* delivered on Sunday.
Weekend orders after 11:30am on Saturdays go out with our Monday collection and are usually* delivered on Tuesdays.
* Royal Mail aim to deliver all Tracked 24 packages the next day. Some remote areas, Northern Ireland, some regions of Scotland and any Offshore Islands may take a day or 2 longer. Our estimated delivery date system does not account for these areas.
* As with any courier company, although thankfully very rare, unforeseen delays may occasionally occur.
* While we send everything on a Tracked 24 next day delivery and the vast majority meet that target, Royal Mail offer no guarantee.
A rough guide to Scotland delivery times
Please Note:
- Royal Mail Do not collect from us on Sundays and neither collect or deliver on Bank Holidays.
- Royal Mail occasionally adjust our collection times to earlier before holidays (eg Christmas Eve - New Year's Eve) - We adjust our delivery estimates accordingly.
For more information on Royal Mail delivery times, please visit the Royal Mail Website
Use the Royal Mail App to track your delivery:
How do I track my order?
You can track your order here:
You’ll also receive a tracking link via email when your order enters the Royal Mail system.
If you have any questions about your tracking or shipment, drop us a line at support@thepartycake.co.uk
COLLECTION
Local collection from our Isleworth facility can be pre-booked 1 hour in advance on any available time slot at Checkout. Limited parking is available on site.
Please provide identification and have your order confirmation available.
* For after hours collections on Sunday afternoons and Thursday evenings we charge a £5 collection fee.
If you're running late (or early) or can't make your pre-booked time slot please call or txt: 07768612263
Collection Address:
The Party Cake Ltd
Access Storage
592 London Road
Isleworth TW7 4EY
RETURNS
We offer a 90 day return policy. The item must be returned unused* and in its original undamaged packaging.
Return Shipping is normally** Free of Charge. In most cases we will send you a pre-paid pre-addressed return shipping label from the same carrier who delivered your order.
*If you wish to return a no fault appliance that has been used, we will refund up to 50% of the item's cost.
**Please do not leave a damaging review without giving us the opportunity to rectify any issues you may have.
Please Note: We sell and deliver only in the UK. We will not be responsible for any item purchased and shipped outside the UK by a 3rd party.
EXCEPTIONS
For defective products, please request a return to arrange an exchange or refund within 6 months of purchase.
REFUNDS
Once accepted, we will refund you immediately on receipt of the returned item.
Refunds may take a few days to appear on your credit card statement depending on your credit card company. We will notify you by email when your return/refund has been processed.
QUESTIONS
If you have any questions concerning our store policies, please contact us at:
LIVE HELP - If we're online we'll respond immediately to any questions. If not, you can send us a message on the system and we'll get back to you ASAP.
Or give us a call: 07768612263
Or use the contact form here:
CONTACT
Or email us here:
webadmin@thepartycake.co.uk
