Store Policies



DELIVERY

When will I get my order?

EXPRESS DELIVERY

Delivered by DPD with a 1 Hour Time Slot

Shipped directly from our Isleworth (West London) facility by DPD with a 1 hour delivery time slot.

All orders are automatically sent on a next business day delivery* (Included with Free Shipping).

  • Our next business day delivery cut-off time is 3pm Mon > Friday and 12pm on Saturdays (DPD now collect from us Monday > Saturday).
  • Anything ordered Mon > Thursday before 3pm is usually* delivered next day.
  • Orders placed before 3pm on Fridays are often delivered on Saturdays, occasionally on Sunday's and usually* at the very latest by Monday.
  • Orders placed after 3pm on Friday and before 12pm on Saturday are collected on Saturday afternoon and are usually* delivered on Mondays (Occasionally delivered on Sundays).
  • Weekend orders after 12pm on Saturdays go out with our Monday collection and are usually* delivered on Tuesdays.

* Northern Ireland, some regions of Scotland and any offshore islands will take a business day or 2 longer.  (Our estimated order delivery date system does not calculate for these areas)
* As with any courier company, although thankfully very rare, unforeseen delays may occasionally occur.

DPD Scotland Deliveries (Business Days)

DPD Scotland Deliveries

Please Note:  DPD Do not collect from us or deliver on Bank Holidays.

We recommend:
  • Include your mobile number when ordering for live delivery updates.
  • Use the DPD App to follow the live progress of your delivery.

Apple App Store

Google Play Badge

How do I track my order?

You can track your order here:

Order Tracking

You’ll also receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, drop us a line at [email protected]


RETURNS

We offer a 30 day return policy.  The item must be returned unused* and in its original undamaged packaging.

*If you wish to return an appliance that has been used, we will refund up to 50% of the item's cost.

UK - We deliver only in the UK

Please Note: We sell and deliver only in the UK.  We will not be responsible for any item purchased and shipped outside the UK by a 3rd party.

EXCEPTIONS  

For defective products, please request a return to arrange an exchange or refund within 6 months of purchase.

Request a Return


REFUNDS

Once accepted, we will refund you immediately on receipt of the returned item.

Return Shipping is normally* Free of Charge. In most cases we will send you a pre-paid pre-addressed return shipping label from the same carrier who delivered your order.

*Please do not leave a damaging review without giving us the opportunity to rectify any issues you may have.
*Our express shipping service is factored into the price you pay and is non-refundable on no-fault returns (£6.37).

Refunds may take a few days to appear on your credit card statement depending on your credit card company. We will notify you by email when your return/refund has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

LIVE HELP - If we're online we'll respond immediately to any questions. If not, you can send us a message on the system and we'll get back to you ASAP.

Or give us a call: 07768612263 (Mob) 02083262711 (Tel)

Or use the contact form here:
CONTACT

Or email us here:
[email protected]