DELIVERY
When will I get my order?
Shipped directly from our Isleworth (West London) facility by Royal Mail with delivery tracking and notifications.
EXPRESS SHIPPING - Royal Mail Tracked 24 - Free
Next Day Delivery*
Royal Mail Next Day Delivery Cut-Off Times
5pm Monday to Friday and 12pm on Saturday.
Anything ordered Mon > Friday before 5pm is usually* delivered next day.
Orders placed after 5pm on Friday and before 12pm on Saturday are collected on Saturday afternoon and are usually* delivered on Sunday.
Weekend orders after 12pm on Saturdays go out with our Monday collection and are usually* delivered on Tuesdays.
* Northern Ireland, some regions of Scotland and any offshore islands may take a day or 2 longer. Our estimated delivery date system does not account for these regions.
* As with any courier company, although thankfully very rare, unforeseen delays may occasionally occur.
* While we send everything on a Tracked 24 next day delivery and the vast majority meet that target, Royal Mail offer no guarantee.
Please Note: Royal Mail Do not collect from us on Sundays and neither collect or deliver on Bank Holidays.
For more information on Royal Mail delivery times, please visit the Royal Mail Website
Use the Royal Mail App to track your delivery:
How do I track my order?
You can track your order here:
You’ll also receive a tracking link via email when your order enters the Royal Mail system.
If you have any questions about your tracking or shipment, drop us a line at support@thepartycake.co.uk
COLLECTION
Can I collect my order?
To pre-arrange collection of your order from our Isleworth facility.
Access 592 London Road, Isleworth TW7 4EY
Please call: 07768612263
Collection available
Mon - Friday: 9am > 6pm
Saturday: 9am > 1pm
RETURNS
We offer a 90 day return policy. The item must be returned unused* and in its original undamaged packaging.
*If you wish to return an appliance that has been used, we will refund up to 50% of the item's cost.
Please Note: We sell and deliver only in the UK. We will not be responsible for any item purchased and shipped outside the UK by a 3rd party.
EXCEPTIONS
For defective products, please request a return to arrange an exchange or refund within 6 months of purchase.
REFUNDS
Once accepted, we will refund you immediately on receipt of the returned item.
Return Shipping is normally* Free of Charge. In most cases we will send you a pre-paid pre-addressed return shipping label from the same carrier who delivered your order.
*Please do not leave a damaging review without giving us the opportunity to rectify any issues you may have.
Refunds may take a few days to appear on your credit card statement depending on your credit card company. We will notify you by email when your return/refund has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
LIVE HELP - If we're online we'll respond immediately to any questions. If not, you can send us a message on the system and we'll get back to you ASAP.
Or give us a call: 07768612263 (Mob) 02083262711 (Tel)
Or use the contact form here:
CONTACT
Or email us here:
webadmin@thepartycake.co.uk
