Store Policies
DELIVERY
When will I get my order?
Shipped directly from our Isleworth (West London) facility by Royal Mail.
FREE SHIPPING - Royal Mail Tracked 48 - Free
2-3 Business Days
EXPRESS SHIPPING - Royal Mail Tracked 24 - £3
1-2 Business Days
Royal Mail Cut-Off Times
5pm Monday to Friday and 1pm on Saturday's
For more information on Royal Mail delivery times, please visit the Royal Mail Website
Use the Royal Mail App to track your delivery:
DPD - Next Business Day - £5
Shipped directly from our Isleworth (West London) facility by DPD with a 1 hour delivery time slot.
Sent on a next business day delivery*.
- Our DPD next business day delivery cut-off time is 3pm Mon > Friday and 12pm on Saturdays.
- Anything ordered Mon > Thursday before 3pm is usually* delivered next day.
- Orders placed before 3pm on Fridays are often delivered on Saturdays, occasionally on Sunday's and usually* at the very latest by Monday.
- Orders placed after 3pm on Friday and before 12pm on Saturday are collected on Saturday afternoon and are usually* delivered on Mondays (Occasionally delivered on Sundays).
- Weekend orders after 12pm on Saturdays go out with our Monday collection and are usually* delivered on Tuesdays.
* Northern Ireland, some regions of Scotland and any offshore islands will take a business day or 2 longer. (Our estimated order delivery date system does not calculate for these areas)
* As with any courier company, although thankfully very rare, unforeseen delays may occasionally occur.
DPD Scotland Deliveries (Business Days)
Please Note: DPD Do not collect from us or deliver on Bank Holidays.
We recommend:
- Include your mobile number when ordering for live delivery updates.
- Use the DPD App to follow the live progress of your delivery.
** If you placed your order without a mobile number (Express Checkout - Apple Pay/Google Pay/PayPal or Otherwise) and would like to receive txt notifications for your delivery... Please email your mobile number to: [email protected]
How do I track my order?
You can track your order here:
You’ll also receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, drop us a line at [email protected]
RETURNS
We offer a 30 day return policy. The item must be returned unused* and in its original undamaged packaging.
*If you wish to return an appliance that has been used, we will refund up to 50% of the item's cost.
Please Note: We sell and deliver only in the UK. We will not be responsible for any item purchased and shipped outside the UK by a 3rd party.
EXCEPTIONS
For defective products, please request a return to arrange an exchange or refund within 6 months of purchase.
REFUNDS
Once accepted, we will refund you immediately on receipt of the returned item.
Return Shipping is normally* Free of Charge. In most cases we will send you a pre-paid pre-addressed return shipping label from the same carrier who delivered your order.
*Please do not leave a damaging review without giving us the opportunity to rectify any issues you may have.
*Our express shipping service is factored into the price you pay and is non-refundable on no-fault returns (£6.37).
Refunds may take a few days to appear on your credit card statement depending on your credit card company. We will notify you by email when your return/refund has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
LIVE HELP - If we're online we'll respond immediately to any questions. If not, you can send us a message on the system and we'll get back to you ASAP.
Or give us a call: 07768612263 (Mob) 02083262711 (Tel)
Or use the contact form here:
CONTACT
Or email us here:
[email protected]
